Terms of Service

Resonance Cleaning Services Ltd is a technology-enabled cleaning services company operating in the United Kingdom. We connect clients with professional cleaning operatives and deliver services through our digital platform, including AI-assisted quality monitoring.

You must be at least 18 years of age to use the Platform. By registering, you confirm that all information you provide is accurate, current, and complete. If you are registering on behalf of a business, you confirm that you have authority to bind that entity to these Terms.

• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your account with any third party
• You must notify us immediately at complaints@resonancebusinessgroup.org if you suspect unauthorised access to your account
• Resonance reserves the right to suspend or terminate accounts found to be in breach of these Terms

Through the Platform, clients may book cleaning services subject to availability. Resonance operates initially as a B2C agency in Aberdeen and B2B nationally across the UK. All bookings are subject to confirmation by Resonance, and we reserve the right to decline any booking without obligation to provide reasons.

• Payment is due at the time of booking unless otherwise agreed in a B2B contract
• All prices are quoted in GBP and are inclusive of VAT where applicable
• Refunds are issued at Resonance's discretion in accordance with our Refund Policy
• Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

Cancellations made more than 24 hours before a scheduled appointment will receive a full refund. Cancellations within 24 hours may incur a cancellation fee of up to 50% of the booking value. No-shows will be charged in full. Resonance reserves the right to cancel bookings due to operative unavailability and will provide reasonable notice and a full refund in such circumstances.

Resonance's Platform utilises AI technology to capture and analyse before-and-after photographs of service locations for quality assurance. By accepting these Terms, clients consent to the use of this technology within their premises during service delivery. Operatives acknowledge that their work may be subject to AI-assisted monitoring. You may request an alternative non-AI verification arrangement by contacting us in advance.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to any part of the Platform or its systems
• Introduce malicious code, viruses, or disruptive data to the Platform
• Reproduce, redistribute, or commercialise any content from the Platform without prior written consent
• Harass, threaten, or abuse Resonance staff, operatives, or other users

All content, trademarks, logos, and technology within the Platform are the exclusive property of Resonance Cleaning Services Ltd or its licensors. No licence is granted to use any intellectual property without prior written consent.

To the fullest extent permitted by applicable law, Resonance shall not be liable for: (a) indirect, incidental, or consequential losses; (b) loss of profits, data, or business opportunity; (c) damages arising from third-party actions. Our total liability to you in any 12-month period shall not exceed the total fees paid by you to Resonance during that period.

You agree to indemnify and hold harmless Resonance, its directors, employees, and agents from any claims, losses, or expenses (including legal fees) arising out of your use of the Platform or breach of these Terms.

If you have a complaint regarding a service, please contact us within 48 hours of the service date at complaints@resonancebusinessgroup.org. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. Unresolved disputes may be referred to an independent mediator.

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Resonance reserves the right to amend these Terms at any time. Material changes will be communicated to registered users with at least 14 days' notice via email. Continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms.

For any queries regarding these Terms, please contact us at: legal@resonancebusinessgroup.org